Other Customer Service Support

[Bill-BBY Retired: Senior Social Media Specialist]

Good Morning, Detective Talbott,

Thank you for reaching out to Best Buy regarding needing information about usage of a gift card.  Hopefully this is something we can assist you with.

I'll be sending you a private message with more information regarding this in a moment.  You can check your private messages by logging into the Forum and clicking on the orange envelope in the upper right hand corner.

Sincerely,

[TomCole]

I am investigating potential stolen property from what I beleive to be a Best Buy store.  I am needing some type of conact information to try to confirm this.  It's roughly 14k worth of electronics. Thanks in advance for the help. 

[Meg-BBY Social Media Specialist]

Hey, TomCole,

Thanks for reaching out to us, though I wish it were under better circumstances. I'm sorry to hear about this stolen merchandise. I'd be happy to see what I can do to help.

Please send me a private message, utilizing the link in my signature below, with your full name, email, and phone number. Please also provide as many details on this situation as you are comfortable with.

Best,

[dhartmanBGPD]

Looking for contact information for law enforcement. I am investigating gift card fraud and have not been able to find a phone number or email for assistance. 

[Bill-BBY Retired: Senior Social Media Specialist]

Hello there, dhartmanBGPD,

Thank you for reaching out to Best Buy regarding needing some information around your gift card fraud investigation.  This isn’t information that we’d provide either by phone or email, we’d need to verify your status as an actual law enforcement agent, to protect the privacy of our customer’s information.

I’ve received your private message, and I’ll be following up with your there shortly with more information.

Sincerely,

[namitchell89]

Did you ever get the information you needed? I’ve been scammed out of $2000 with Best But gift cards and I’ve been trying to get this issue resolved for months now.

[namitchell89]

I was scammed put of $2000 using Best Buy gift cards and have been trying to get my money back since March.

[jdogg836]

By "scammed out of $2000" do you mean that you created an order for gift cards and never received them, or you gave the gift card details to a scammer?

If you never received the gift cards, the moderators may be able to assist in your situation.  Hang tight and they'll be with you within a few days.

If you gave your gift card details over to a scammer who then emptied them, Best Buy will assist law enforcement if they reach out for assistance.  This should be the correct course of action, contacting your local law enforcement with all of the details including names, phone numbers, etc. of the scammers to aid in their investigation.  Gift Cards are treated as cash, and should not be provided to anyone.  This is covered in most retailers terms and conditions, including Best Buy's.

[chirel27]

No, but law enforcement said Best Buy should have taken care of this major mishap. This needs to be taken up with our congressional representatives. If you would like, we can bring attention to it. 

[jdogg836]

Still unclear on what happened. Hang tight, hopefully a moderator can clear up what occurred and give you the best course of action going forward.