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New Member
Posts: 1
Registered: ‎08-09-2021

Law Enforcement Contact/Portal

I am needing someone to contact me with information on how to contact your Law Enforcement Liason Team and gain access to your Law Enforcement Support Portal in order to conduct fraud investigations.

 

Thank you.

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New Member
Posts: 1
Registered: ‎03-03-2021

Re: Law Enforcement Portal or Fraud Department

Hello,

 

I am investigation fraudulent charges on a victim's credit card that were made to Best Buy.  I have a grand jury subpoena that I need to serve on Best Buy for records.  Who/Where do I send the subpoena?

 

Thanks!

Posts: 4,977
Topics: 53
Kudos: 382
Solutions: 305
Registered: ‎11-29-2016

Re: Law Enforcement Portal or Fraud Department

Good afternoon, DetSgtB,

 

Welcome to our forums!  You’ve certainly come to the right place for assistance, and I’ll be happy to help get you the information you’re looking for. 

 

I see you’ve sent a colleague of mine a private message regarding this matter as well, and I’ll be replying to your message momentarily.  To read my message, you’ll just need to log into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you. 

 

Speak to you shortly,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎03-15-2021

Law Enforcement or Fraud Department

Hello,

 

Like others I am investigation fraudulent charges on a victim's credit card that were made at a Best Buy location. Looking for contact information (e-mail or phone number) of whom I can contact in order to send a letter head request and/or subpoena.

 

Thanks

Posts: 6,433
Topics: 218
Kudos: 505
Solutions: 326
Registered: ‎08-21-2017

Re: Law Enforcement or Fraud Department

Hi there, Ochoar,

 

Thank you for reaching out to us here on our community forums. I would be more than happy to help point you in the right direction to get assistance with reviewing this charge.

 

Just to be sure, was this charge made at one of our store locations? If so, I would recommend contacting the management team at this store for further details on how to move forward.

 

Please let me know if you have more questions, I'm happy to help as much as I can!

 

 

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎03-17-2021

Re: Best Buy Law Enforcement Portal

[ Edited ]

Can someone conatct me about a case I am working. I have tried to call but keep getting hung up on. 

 

Thank you 

 

Det. {removed per forum guidelines}

Waco Police Department

Posts: 3,088
Topics: 37
Kudos: 97
Solutions: 159
Registered: ‎10-19-2017

Re: Best Buy Law Enforcement Portal

Hello, Officer Ctybes,

 

Welcome to the Best Buy forum and thanks for taking the time to reach out with your question!

 

I’ll be happy to do what I can to get you to the right place. To get started and ensure we’re on the same page, are you looking for information on a specific customer for an investigation? If so, official requests from law enforcement of that nature must be made in writing on agency letterhead to Best Buy’s corporate office. I’ll be sending you a private message shortly with some additional details.

 

Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎03-31-2021

Law Enforcement Support

I am looking for help in serving a subpoena. Please let me know if there is a Law Enforcement contact or if i can get some help with this, thanks. 

Posts: 22,635
Topics: 14,662
Kudos: 246
Blog Posts: 24
Solutions: 442
Registered: ‎10-10-2012

Re: Law Enforcement Support

Hello there, clark9319,

 

Thanks for contacting Best Buy regarding your need for a contact to serve your subpoena.  This is not information that we can provide publicly, as we have no way to verify your standing as a member of law enforcement.

 

I do see that you've sent some private messages to a couple of my colleagues, so I'll reply further there.

 

Thanks,

Bill|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎04-06-2021

Re: Law Enforcement or Fraud Department

I am investigating a fraud and I need Information for where a gift card was used. 

 

Thanks Detective Talbott