Other Customer Service Support

[InfernoKid]

In the past, we are able to see the last returnable date in our account, but now I am unable to see it for every transaction? Then when I return something in store today, it keeps saying it is outside of the return timeframe. So is that something that is affecting my account only? Or is this a system wide issue?

[bobberuchi]

Could be a variety of factors.

Some items have a pre-determined acceptance for returns.  

Software is generally not returnable espeicaly if opened. 

I am not an employee of Best Buy. All opinions and comments are my own

[hockeycanuckjc Community Veteran]

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@InfernoKid wrote:

In the past, we are able to see the last returnable date in our account, but now I am unable to see it for every transaction? Then when I return something in store today, it keeps saying it is outside of the return timeframe. So is that something that is affecting my account only? Or is this a system wide issue?

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Here is the return and exchange policy here: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800...

Please be aware that there are some categories which still follow standard return protocol and are not part of being Elite or Elite Plus and still have the standard 14/ 15 day return policy.

Also be aware that Best Buy does track return history so if the return activity triggers a warning you may be prohibited from returning products should they detect excessive returns from your account. 

Hope this helps! 

[InfernoKid]

Actually you are wrong because I am able to see it after a day. So it is a system wide issue. Please do some research before writing your comment.

Hope this helps.