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Posts: 1
Registered: ‎06-15-2022
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Laptop never received and never refunded

I bought a laptop around two weeks ago and I never recieved it. I had it set to be delivered on Friday as I'm busy on Thursday and knew I was travelling on Saturday and wouldn't be home till Sunday or Monday. I ordered my laptop to be shipped to my address seemed all well. Two days later Best buy tells me that my item will be shipped through UPS but that it would be late and actually arriving on Saturday. I knew I wouldn't be able to pick it up until the day after or Monday so I contacted a Best buy support agent. I asked her if I could switch the package to in store pick up as I would be unable to recieve the item on Saturday. She told me that it was too late to make that change but that if there was no one there to pick up the item, that it would be sent back to the local Best buy. This was fine by me, a little dissapointing but I could work with it. Come Saturday and I recieve a notification that the laptop was delivered. I came home Sunday morning and the package wasn't on my porch. I contacted Best buy support through phone call who told me that my package had been delievered, I told them I had not recieved them and they told me that they will open an investifation. One week later and they email me to tell me there is nothing they can do and to contact law enforcement. I am now 470 dollars down and still using my old laptop. I gave best buy multiple options yet none of them worked and the laptop was never recieved by me. Its not my fault that the package was late, Best buy couldn't even offer me a replacement for the laptop or in-store credit. 

Posts: 128
Topics: 1
Kudos: 28
Solutions: 10
Registered: ‎10-19-2020

Re: Laptop never received and never refunded

Hi, AlfaAston,


Thank you for joining the forums and for reaching out to us.


I hate to hear you have had a hard time with your most recent online order, and I would be happy to take a look and see how I can assist here. To begin, please send me a private message with the order information, along with your full name, phone number, and email address. You can send a private message by logging into the forums and clicking on the blue button across from my signature on this post.



Katie R|Social Media Specialist | Best Buy® Corporate
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