10-03-2019 01:42 PM
10-05-2019 04:08 PM
Good afternoon, morgadorjj,
Welcome to our forums, and thank you for connecting with us regarding your kiosk transaction. While our Best Buy Express kiosks are designed to offer our customers a convenient way to get their new technology, it’s disappointing to hear your transaction didn’t go as we would expect.
I’d like to look into this matter further for you, however, there are a few pieces of additional information I’ll ask that you provide me via private message, so I might locate your transaction. If you could use the blue “Private Message” button in my signature to send me:
This should be enough information for me to begin my research, and offer any additional assistance I can. If you’re accessing our site on a mobile device, I recommend switching to “Full View” in order to see the “Private Message” button in my signature.
Looking forward to hearing from you,