06-13-2019 02:33 PM
I purchased a Macbook Pro from a semi local best buy (still several hours away) and from the onset the right side of the touch bar had a solid white light right next to the touch ID. I looked this up online and this was confirmed as an issue several people had and they needed the whole touch bar replaced. I called up Apple and they said they had no record of the purchase and so there was nothing they could do. It was supposed to be in excelent condition and otherwise it is. I just want to figure out how to fix the issue and I don't want to pay for it to be repaired considering I just purchased it but I would also rather not return it fully. When I called Best Buy they said just come in and I explained that I was several hours away and would not be able to make it all that way. They were unsure what to do from there besides return the computer fully. What would be my best option from here?
06-13-2019 03:25 PM
Hello, JH48, and welcome to our online community!
Thanks for reaching out to us on our forum for support. I can imagine you'd want to fix this touch bar issue with your Macbook Pro as soon possible, and I'm sorry to hear you've run into issues on how to proceed with this. I can understand not wanting to drive hours away to the store you purchased this from to have our Geek Squad take a look at it, and luckily there are a few options available moving forward.
If I am able to pull your receipt, I'd be happy to email it to you so you can visit your local Apple store for service. They should be able to service your device with the receipt information. Otherwise, you are welcome to call our Geek Squad at (800) 433-5778 and request a mail in service for your device. More about our remote support service and the option to chat online can be found here.
If you'd like me to pull your receipt and look further into your purchase, please send your full name, email, phone number, and order number in a private message to me. You can find the blue option to message me to the right of my name, below.
Hope this helps,