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Posts: 1
Registered: ‎03-21-2019
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Its been 6 days

Hello, I recently purchased a Corsair mechanical keyboard on Sunday, March 17, which was promoted with a free copy of Tom Clancy the Division 2 for windows. I did pick up my keyboard, and if I may say it was a great purchase, the product is fantastic, But I have yet to receive the key code for the game, it's been 6 days and I have not received any codes on my email, I the checked spam, promotion and social tab and its nowhere to be found. A little help would be appreciated.


Thank you for your time.

Posts: 2,388
Topics: 99
Kudos: 250
Solutions: 112
Registered: ‎10-19-2017

Re: Its been 6 days

Hello, IgnacioTheSloth,


Thanks for taking the time to reach out to us on the Best Buy forum! Congrats on your key mechanical keyboard! Free with purchase is my favorite promotional option, so I know I would be just as eager to get my promo code if I were in your shoes. It sounds like you’ve already done some great trouble-shooting by checking your spam, junk, and/or promo folders, so I would be more than happy to take a closer look at your order.


For me to do that, can you please some over some additional information? I’ll need your full name, phone number, email address, and order number. To keep those details secure, you should be able to use the “private message” option in my signature below this post.



Kayla|Social Media Specialist | Best Buy® Corporate
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