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Posts: 1
Registered: ‎06-06-2019

Issue with returning replaced phone

I do not have a shipping label to return my broken phone and the store would not accept it. i have been charged for the old phone. how do i obtain a new label and send my phone. when can i expect my money back?

Posts: 5,831
Topics: 197
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Solutions: 287
Registered: ‎08-21-2017

Re: Issue with returning replaced phone

Hi there, zbryant63,


Welcome to our community forums and thank you for writing to us about this return. I know if I were in your shoes I wouldn't want to hang on to a broken phone. I'd be happy to help you look in to this to see how we can help. Is this phone from a purchase or was it replaced using a Geek Squad Protection plan? Did your local store explain why they could not accept this? Any additional information would be much appreciated.

AndrewB|Social Media Specialist | Best Buy® Corporate
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