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Member
Posts: 18
Registered: ‎01-17-2010
Accepted Solution

Issue with return

I am trying to get a refund on headphones that are 3 days past the return policy.....

Best Buy really won't make an exception for 3 days?

Highlighted
Best Buy Employee
Posts: 2,039
Registered: ‎01-09-2015

Re: Issue with return

If there was a 90 day return policy, someone would ask for a 3 day exception on day 93. To keep it fair and equal for everyone, Best Buy follows the policy we print on everyone’s receipt, post on our website and at every register as well as by the front entrance of every store.

Exceptions to this policy are at the sole discretion of the management of the store where you brought them to make a return.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Highlighted
Member
Posts: 18
Registered: ‎01-17-2010

Re: Issue with return

disappointing....headphones 3 days past the 15 days.  Will shop elsewhere going forward.