Other Customer Service Support

[CaptainJ]

I tried to call but was disconnected and I tried to chat which offered no help at all, is there a way to email or have a private conversation with a customer service agent? I have spent a ton of money at Best Buy (12K last year) and really feel that the company has left me out to dry

[BrandonF-BBY Social Media Specialist]

Hello, CaptainJ,

Thank you for reaching out to us here! I would be happy to take a look further into this with you. To get started, Please send me a private message with you full name, phone number, email, and a brief description of your concern. I look forward to assisting you.

Kindly,