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New Member
Posts: 6
Registered: ‎10-25-2021

Is it unreasonable to request interest promotion extension after 6-month delivery delay?

Placed large order for kitchen applicances July 9, 2021.  Was notifed the oven would be delayed until September.  Then I found out the oven would be delayed until November.  Logged in today and now informed the earliest I can receive Oven is December 30, 2021.  That is a 6 month delay and I'll miss the opportunity to cook for both Thanksgiving and Christmas.  I get it, supply-chain disruptions and poor advance/contingency planning. 

 

Purchase included a 24 month "interest free" promotion - I called and politely requested that the 24 months be extended by 6 months to reflect the delivery delay.  The representative laughed at me, oh well.....  

Trusted Contributor
Posts: 2,525
Registered: ‎02-07-2011

Re: Is it unreasonable to request interest promotion extension after 6-month delivery delay?

You could try calling Citibank directly. They run the cards and promotions. They may not be able to do it, but it's ultimately up to Citibank.
New Member
Posts: 6
Registered: ‎10-25-2021

Re: Is it unreasonable to request interest promotion extension after 6-month delivery delay?

I did, and CitiBank said they could not and would not offer anything, that only Best Buy could

Posts: 6,547
Topics: 227
Kudos: 523
Solutions: 333
Registered: ‎08-21-2017

Re: Is it unreasonable to request interest promotion extension after 6-month delivery delay?

Welcome, cannongeorge,

 

Thank you for taking the time to visit us here on our community forums. Special financing offers are one of the great benefits of the My Best Buy credit card, I know I've used it when purchasing appliances in the past. I appreciate you reaching out to us about your order and would be glad to provide some more information on how this program works.

 

Once you have been charged for your product or order, this special financing period begins. We are unable to extend or change this time frame. While I can't guarantee any specific outcome, I would recommend continuing to work with Best Buy Credit Card support through Citibank at (888) 574-1301 as they are the issuer of this card.

 

I hope I was able to provide some clarification, please let me know if you have more questions I can help with!

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎10-25-2021

Re: Is it unreasonable to request interest promotion extension after 6-month delivery delay?

Andrew:  I appreciate your quick reply.  I agree the "Special Financing" offers are attractive! And part of my decision to purchase at Best Buy. BTW, CitiBank refuse to adjust the promotion period; they say this is entirely up to Best Buy.  

 

However, I was just notified today (Nov. 4) by "Best Buy" support that the delivery date (for an oven) has yet SLIPPED AGAIN, now Jan 26 2022 earliest delivery - now looking at a few days short of 7 MONTHS delay.  (Order was placed July 5, 2021) This is a "stock" oven, advertised and showcased in your store, One presumes that "Special Financing" terms would apply to items that have actually been inventoried and available for delivery; but apparently BEST BUY forces these terms upon unsuspecting customers that expect a reasonable delivery timeframe. 

 

I asked the Best Buy representative that called me today if there was any consideration (gift certificates, rebates, etc.) available to customers in my prediicament. Contrary to what I've seen posted for some other customers in this forum, she adamantly said there was "NONE" and that if I had any complaint over delivery I should take it up with the vendor.   

 

I have to ask, IS BEST BUY IN FINANCIAL TROUBLE?  Why are you obligating customers to agree to up-front finance terms for products that are over 7 months delayed in delivery? Doesn't this trigger FTC concerns?       

Trusted Contributor
Posts: 2,525
Registered: ‎02-07-2011

Re: Is it unreasonable to request interest promotion extension after 6-month delivery delay?

Appliances, cars, red paint (nearly anything that needs red pigment) fiberglass furnace filters, computer chips, some plastics are delayed everywhere, for everyone, some items are over 12months delayed now