10-25-2021 11:20 AM
Placed large order for kitchen applicances July 9, 2021. Was notifed the oven would be delayed until September. Then I found out the oven would be delayed until November. Logged in today and now informed the earliest I can receive Oven is December 30, 2021. That is a 6 month delay and I'll miss the opportunity to cook for both Thanksgiving and Christmas. I get it, supply-chain disruptions and poor advance/contingency planning.
Purchase included a 24 month "interest free" promotion - I called and politely requested that the 24 months be extended by 6 months to reflect the delivery delay. The representative laughed at me, oh well.....
10-25-2021 01:31 PM
10-27-2021 12:22 PM
Thank you for taking the time to visit us here on our community forums. Special financing offers are one of the great benefits of the My Best Buy credit card, I know I've used it when purchasing appliances in the past. I appreciate you reaching out to us about your order and would be glad to provide some more information on how this program works.
Once you have been charged for your product or order, this special financing period begins. We are unable to extend or change this time frame. While I can't guarantee any specific outcome, I would recommend continuing to work with Best Buy Credit Card support through Citibank at (888) 574-1301 as they are the issuer of this card.
I hope I was able to provide some clarification, please let me know if you have more questions I can help with!
11-04-2021 05:36 PM
Andrew: I appreciate your quick reply. I agree the "Special Financing" offers are attractive! And part of my decision to purchase at Best Buy. BTW, CitiBank refuse to adjust the promotion period; they say this is entirely up to Best Buy.
However, I was just notified today (Nov. 4) by "Best Buy" support that the delivery date (for an oven) has yet SLIPPED AGAIN, now Jan 26 2022 earliest delivery - now looking at a few days short of 7 MONTHS delay. (Order was placed July 5, 2021) This is a "stock" oven, advertised and showcased in your store, One presumes that "Special Financing" terms would apply to items that have actually been inventoried and available for delivery; but apparently BEST BUY forces these terms upon unsuspecting customers that expect a reasonable delivery timeframe.
I asked the Best Buy representative that called me today if there was any consideration (gift certificates, rebates, etc.) available to customers in my prediicament. Contrary to what I've seen posted for some other customers in this forum, she adamantly said there was "NONE" and that if I had any complaint over delivery I should take it up with the vendor.
I have to ask, IS BEST BUY IN FINANCIAL TROUBLE? Why are you obligating customers to agree to up-front finance terms for products that are over 7 months delayed in delivery? Doesn't this trigger FTC concerns?
11-10-2021 01:55 PM