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Posts: 5
Registered: ‎12-08-2020
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Is it possible to return a product that does not have a box?

Hello! so yesterday I was cleaning out my backyard and I saw that my K70 Mk.2 RAPIDFIRE keyboard box was water damaged and torn apart. Sadly, I had to throw it away and now I want to return my keyboard because I saw one that was better for me. Am I still able to return the keyboard without the box or do I need a replacement box?

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Registered: ‎11-10-2008

Re: Is it possible to return a product that does not have a box?

You do not need to have the original box to return.

 

However your return needs to fall within the return and exchange policy.

 

When did you purchase this?

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Registered: ‎02-08-2019

Re: Is it possible to return a product that does not have a box?

Hello, Grodriguez29,

 

Thanks for reaching out to us about your return! While hockeycanuckjc is right, we do not always require the original packaging for a return, per our Return & Exchange Promise: "Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing." 

 

It's best to bring the item (along with proof of purchase) to your local Best Buy and they can help you going forward! Please let me know if there is anything else I could help out with today. 

 

Best,

 

 

Meg|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎12-08-2020

Re: Is it possible to return a product that does not have a box?

Thank you for your response!