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New Member
Posts: 4
Registered: ‎05-06-2020

Is Best Buy's Price Match Guarantee a joke?

I contact Best Buy customer service today to request a Price Match Guarantee on an HP printer.  I told Marco that I found the exact same printer model for a lower price, and told him the website.  He said he checked on his end, and did not find a lower price on his list of retailers.  According the the Price Match Guarantee, I need to provide Best Buy with the website where I found the lower price.  Then he said that what I found was from a third party.  No it was not.  I found it on Walmart.com, and it states "sold and shipped by Walmart".

I would like Best Best to contact me about this.  

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Best Buy Employee
Posts: 2,004
Registered: ‎01-09-2015

Re: Is Best Buy's Price Match Guarantee a joke?

Could you provide the Best Buy product sku or model number for the printer in question. We’re usually pretty good at helping here without having to wait several days for a reply.

The Price Match Guarantee does have a few more stipulations than just naming the site, the info is available online here:

https://www.bestbuy.com/site/customer-service/price-match-guarantee/pcmcat290300050002.c?id=pcmcat29...

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Highlighted
New Member
Posts: 4
Registered: ‎05-06-2020

Re: Is Best Buy's Price Match Guarantee a joke?

SKU 6335315

HP OfficeJet Pro 8035

 

Thank you for your response

Highlighted
Best Buy Employee
Posts: 2,004
Registered: ‎01-09-2015

Re: Is Best Buy's Price Match Guarantee a joke?

After looking at the website, I did find the printer in question as shipped and sold by Walmart so I’m not sure what the gentleman you were talking with was trying to convey. Wal-Mart.com is not a listed online retailer we match, however for the vast majority of the country they still qualify as local competitors. As long as there is a Wal-Mart within 25 miles, it meets that criteria. Do you know if your local Wal-Mart has them in stock today? Online is listed as sold out and unavailable for pickup and/or delivery where I am located, which is a requirement. If the local stores have it in stock, you still may be ok to qualify for a price match.

Hope this helps.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Highlighted
New Member
Posts: 4
Registered: ‎05-06-2020

Re: Is Best Buy's Price Match Guarantee a joke?

You say that "Walmart.com is not a listed online retailer we match....".  The Price Match Guarantee does not that Best Buy will only price match with their own list of retailers.  It says that I can show a website where I found a lower price, which I offered to Marco, but he would not accept that.

Regardless, it is out of stock at Walmart.com, and at stores within 250 miles of where I live.  I don't know why being out of stock should matter.  

Thank you.

Highlighted
Best Buy Employee
Posts: 2,004
Registered: ‎01-09-2015

Re: Is Best Buy's Price Match Guarantee a joke?

From the link I provided above:

“Immediately available at a qualifying online retailer, or a local competitor.We match local retail competitors (including their online prices) and these qualifying online retailers: Amazon.com, Crutchfield.com, Dell.com, HP.com and TigerDirect.com.”

Again, Wal-Mart would qualify as a local competitor but it isn’t one of the qualifying online retailers.

If the competition is advertising an item they cannot get, then is essentially the same thing as not being on sale all. We require the item to be immediately available as quoted above.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Highlighted
New Member
Posts: 4
Registered: ‎05-06-2020

Re: Is Best Buy's Price Match Guarantee a joke?

Two days ago, it was available.  However, I have not been able to get through to Best Buy via phone, and chat hasn't been available at all.  I contacted the Corporate office today, and they were able to help me.  Thank you very much for your responses and trying to help.