Other Customer Service Support

[Brena1602]

Hey, I bought a macbook a while ago in Boardman,Ohio and I would like to know how I can get the invoice. I got the receipt, but I came back to my country (Brazil) and I need the invoice.

Thank you.

[Vince-BBY Social Media Specialist]

Hi there, Brena1602!

Welcome to the Best Buy Support community! 

I understand that you are looking to receive an invoice from your past purchase of a MacBook. When an item is purchased from us, we should always provide sales receipt for the purchase. We do not however, provide invoices to our customers for their purchases. Was there a particular reason that you were needing a purchase invoice as opposed to a sales receipt?

Sincerely,

[Brena1602]

It’s because, I wanted to do a phone “insurance” and in my country they ask for the invoice and I just have the receipt, I’m not sure if they would accept just the receipt.

[Vince-BBY Social Media Specialist · Accepted solution]

Hello again, Brena1602!

Got it, thank you for clarifying that for us! In most cases, a "purchase invoice" would be the same thing as a sales receipt, so you shouldn't have an issue providing a sales receipt as a form of proof of purchase. Should you still have issues with this, or need us to send you a copy of your receipt, please let us know and we would be happy to take a look into this and see what's possible! 

Sincerely, 

[Brena1602]

Okay, thank you so much!!!

[Vince-BBY Social Media Specialist]

Brena1602,

No problem at all! Please feel free to reach back out to us again on here in the future if you have any other questions or concerns, as we are always happy to help however possible!  

Sincerely,