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Posts: 1
Registered: ‎04-19-2021

Invalid Key code for Trend Micro subscription doesn't work upon new Brother MFC L2750dw

[ Edited ]

I purchased brother's mfc L2750DW all in one laser printer on April 16. Serial# {removed per forum guidelines}

Upon it's purchase I was told that there would be 3 months subscription for trend micro internet security (3-device) - android, mac, windows, ios [digital]. When I download webroot and installed it from the link provided by best buy digital library and it provided key code. When I enter the key code I receive message. "Enter a valid keycode. if you continue to receive this message, contact secureanywhere support."

 

 

When I contacted webroot. They sent following message to contact Best Buy:

 

----------------------------------------Message from Webroot Start from here----------------------------------------------------------------

 

"We apologize, but the keycode {removed per forum guidelines} expired on 06/25/2015.

These Best Buy subscriptions begin on the purchase date. Unfortunately, we are unable to process this request because our records indicate that you were enrolled in a subscription based service through Best Buy. Best Buy can be reached directly at 1-800-433-5778. These subscriptions are activated at the counter, and begin on the purchase date.

It also states the activation process on the back of the box: “In-store activation required. Term starts at activation. Don’t forget to install the product.”

If you need immediate protection, you can download a trial of the software from us at https://www.webroot.com/us/en/home/products/trials

You may also contact our Sales Team to purchase a new subscription. For contact information, please click here and choose the sales number for the location that works best for you. A representative will be happy to discuss all of the options we have with you."
------------------------------Message from Webroot ends here -----------------------------------------------------------


Please contact me on my contact number and let me know what needs to be done to get this activated. 

 

Let me know if you need purchase detail. 

Posts: 9,647
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Registered: ‎11-10-2008

Re: Invalid Key code for Trend Micro subscription doesn't work upon new Brother MFC L2750dw

It's strange it would say expired in 2015. They are right however , about the activation process. When it's processed at the POS system it registers with the vendor an it begins right away. Hopefully a BBY mod can solve this for you.

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Registered: ‎11-29-2016

Re: Invalid Key code for Trend Micro subscription doesn't work upon new Brother MFC L2750dw

Good afternoon, giansobhani,

 

Welcome to our forums, and thank you for sharing your experience with us.  A free three months of antivirus security software would be a great perk for any purchase, so it’s disappointing to hear there seems to be an issue with the code you’ve received.

 

While we’ll be unable to assist with this matter here through our Support Forums, if you’re still in need of assistance, I recommend contacting our phone support teams at 1-888-BESTBUY or 1-888-237-8289.  They’ll just need a few pieces of additional information from you, and I’m optimistic they’ll be able to provide you the assistance you’re looking for.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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