Other Customer Service Support

[amedwards]

I have the same problem. Returned my air fryers (2) in June 2022.  Have called the number every month with no resolution. Contacted on 7/27/2022, 8/11/22, 8/23/22, 9/16,202210/4/22, 11/25/23, and again today 1/17/23. Still no refund. Denni gave me to michael; he hung up on me.  this ticket has beem escalled 4 times. I asked to speak to manager 4 times. I should have never returned my air fryers!

They keep giving me same script they read from. E-card to my email. We check email every day nothing. They speak to me like a two year old. Check junk, spam and promotions... I told them we were both very well educated and understood email. I told him it had been 7 months. He like all the others kept repeating themselves. I have spent 15 hours on the phone trying to get my refund/rebate. They keep telling me it needs to go to another department. My time is not free. I expect a resolution. 

[ThomasR-BBY]

Hello, amedwards,

Thank you also for joining our Best Buy Forums,

I can understand not having received your Recall Gift Card. I would be glad to look into this for you. Please provide your full name, email, mailing address and claim number if you have it in a Private Message. Please also verify that you have checked for an e-mail from corporategiftcards@giftcards.bestbuy.com with the subject line "Best Buy Insignia sent you a Best Buy® Gift Card". Please check your junk, spam, trash and/or Promotional mail folders in addition to your mailbox.

Sincerely,