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Hello, 2dankdan,
Thank you for reaching out on Forums' Community. I know not remember a password to device is frustrating. This devices would have to do a full reset/erase to reset the password, this meant wiping the tablet and starting fresh. If this something you like our Geek Squad to handle, you schedule appointment. If still like assistance, please send a private message, blue near my name, and provide the following.
Full name
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Here to help,
 | Jakoma|Social Media Specialist | Best Buy® Corporate As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or bestbuy.com/support | | |
