Other Customer Service Support

[Tess58]

I also shipped back my insignia airfryer. I called the hotline no. 1-800-566-7498 on Nov.15  to ask about the refund. i was told they issued an e-gift card in August  but i haven't received any.  I was told to wait around 3 days for them to re-issue a refund. Nothing came. I called again today Dec 01,  I was told to provide the order no. because i ordered it online. I said I don't know the order no. I called amazon they can't provide either since they refreshed customer data every 9 mos. So, I guess there's no hope to get my money back now. it's only $50 bucks but still... it's just frustrating to return the recalled product & get nothing. 

[Kristy-BBY Social Media Specialist]

Hello, 

Derald is out of the office. I would like to help anyway I can. Did you receive your gift card for the air fryer? 

Regards,

Kristy 

Social Media Specialist 

Best Buy Corporate

[Tess58]

No, I haven't received the refund. I don't think anyone cares to fix this problem.

[Moggraider]

That much is clear. They should've just taken them at stores but gave us the run-around instead. I never even opened or used mine.

[Vadenreid]

I've called the Best Buy hotline no less than 5 times since September - and still no resolution to my returned product.  I even have the confirmation email from them that my item was received.

I am at my wit's end here - as no one seems to give a darn about this recall?  Any suggestions as to how I can get a replacement or my $50 gift card?  

HELP!

[Ravi-BBY Social Media Specialist · Accepted solution]

Hi there, Vadenreid,

Thank you for reaching out to us here on Best Buy Forums, and welcome to our online community!

I can certainly understand wanting an update on your Insignia Air Fryer Recall Gift Card. 

I would be happy to look into this closer and escalate this for you. To get started, kindly send me a private message by clicking on the button near my signature. Be sure to include your full name, phone number, and email address, along with your confirmation number.

[jameswickert]

Nope! Nothing but lies from them. I will never buy anything from them again and I will give them more bad publicity than the $50.00 that they scammed from me.

[jameswickert]

Nope. The just keep lying to us.

[sarris21]

Have you received anything or gotten any results? I'm still waiting and sent mine back in July

[jameswickert]

Nothing but excuses.