08-22-2022 04:41 PM
Solved! Go to Solution.
08-22-2022 05:53 PM - edited 08-25-2022 08:50 AM
Good evening, Mistyr78,
Welcome to our forums! You should have received more information regarding your air fryer recall claim, so it's disappointing to hear this is taking longer than anticipated.
If you haven't done so yet, I recommend you call the Best Buy Recall Hotline at 1-800-566-7498, Option #1 to connect with our recall team, and request an update on the status of your claim. This team can be reached from 8 a.m. to 5 p.m. ET Monday through Friday.
09-20-2022 10:54 AM
This topic has been moved to its own thread under the board Other Customer Service Support for further review.
09-27-2022 12:35 PM
I've been waiting for my refund since I returned my air fryer June 1st. I've called 800-566-7498 on 8/18, 9/1, 9/15 and 9/27. I keep getting told it's being escalated. This is now absurd. I've been without an air fryer for months and wasted a great deal of time on hold getting no where. Terrible customer service! Kindly provide what was promised and promptly.
11-24-2022 08:16 AM
Hi ,I also sent back my insignia air fryer in July and still have not recieved my $50 gift card , I have made several attempts to resolve this by calling 800-566-7498 each time I am given a different excuse . I just came across this customer support and it seems to be a very big issue . Can you please provide support in helping us ge the gift card ASAP ?
11-24-2022 01:40 PM
Thank you for connecting with us and letting us know that you have not received your gift card. I understand the wait has been a serious issue and I'd love to see what I can do for you to get this resolved to your satisfaction. Can you please send me a private message with your full name, email address and phone number so I can work to get your concerns addressed and resolved.
I look forward to your reply.
11-29-2022 07:36 AM
Hi there I'm also really frustrated with all of this. I have been waiting for months for my refund, even though I sent the unit back in the summer.
Can someone please help with this? I can also provide the registration number etc!