Other Customer Service Support

[bernard4]

Sent Insignia air fryer to you in container that was sent to me by you. Received confirmation e-mail 

, dated 29 April 2022, # {removed per forum guidelines} that uniit was received by you. With e-mails sent from me, telephone inquries and now email directly to the right department (I trust)..., when will I receive my GIFT CARD?

bernard4,

[Melissa-BBY Senior Social Media Specialist]

Hello, bernard4,

Welcome to our Best Buy Support Forums. I can understand not getting the gift card for your recalled air fryer after this long, isn't the ideal situation. 

With this recall, the e-gift card should have been emailed to you within three to six weeks after the air fryer was received by us and verified to be a recalled model. The email would be sent from corporategiftcards@giftcards.bestbuy.com with the subject line, "Best Buy Insignia sent you a Best Buy® Gift Card". As email providers often misroute our emails, we recommend ensuring that you check any spam, junk, or promotional mail folders that you may have, in addition to your inbox. 

If you do not have this, please feel free to send me a private message with your full name, phone number, email address, mailing address, and claim number, if you have it. To send me the message, you can use the button in my signature below. Please know, I will be in the office for a few more hours, and be out for the next two days, but I will respond to any messages received after I leave, when I return Sunday. 

Sincerely,

[bernard4]

Bernard {removed per forum guidelines}
{removed per forum guidelines}
{removed per forum guidelines}
{removed per forum guidelines}
{removed per forum guidelines}

[Melissa-BBY Senior Social Media Specialist · Accepted solution]

Hello again, Bernard,

While I do appreciate you sharing the information that was requested, I needed to remove this from your last post for your security. 

I will be sharing this information though with one of our support partners to look into what may have happened with your air fryer recall gift card. Once I have an update, I will follow-up with you again via private message. To check your private messages you'll need to ensure that you are logged into our forum and then click the envelope icon in the upper right corner of this screen. 

As it may take a few business days for me to hear back, I will follow-up with you on Thursday, at the latest. If you have any questions in the meantime, please reach out to me via private message using the button in my signature below. 

Sincerely,

[Melissa-BBY Senior Social Media Specialist]

Hello again, Bernard,

I have sent you a private message, with an update on this. Please ensure you're logged into our forum, to be able to see the message. If you have any other questions about this, please respond there. 

Sincerely,

[bernard4]

Have not received message!

[Melissa-BBY Senior Social Media Specialist]

Hello again, bernard4,

I did send you a private message on Dec. 6, as mentioned. To access the message, you'll need to log into our forum and go to your private messages page. If you have any questions regarding the message that was sent, please reply to that message with your full name, phone number, and email address. You can also start a new message to me using this link. Please do not share this information publicly for your security. 

Sincerely,