Other Customer Service Support

[lisahauyk]

To whom it may concern:

I returned our Insignia Air Fryer via the kit sent to us in Jun or July 2022

Even I tried to call couples of time to escalate the refund, there is nothing so far.

I have yet to see any gift card or check for the $75.00.

Can you please check on the status of this return?

Best regards,

Lisa

[Bacarri-BBY Social Media Specialist]

Hello, Lisa,

Welcome to the Best Buy Forums!

We appreciate you reaching out today. I do understand how inconvenient this delay must be, especially if you have not been able to get this issue escalated. I would be happy to look into this for you. To get started, please private message me that claim number along with your full name, phone number, and email. To send it, click on the blue button under my signature.

I look forward to hearing from you!

Regards,

[lisahauyk]

I sent the box Jun 2022. Now, Jan 2023. It takes really really long...and it seems never happens

I just private emailed you, hope you can help and look into it please. tks

I still have one airfryer I want to return...but I want to wait and see if the first one success

[Jakoma-BBY]

Hello, Lisahauyk, 

Thanks for reaching out on the Forums' Community. I know having to wait longer than expected is frustrating. I have responded to your private message. Please feel free to contact me if you need any addition assistance. 

Here to help, 
 

[lisahauyk]

Still no any news. Is this recall and gift card a joke!? I returned the airfryer LAST YEAR JUNE, now is 2023 end of Jan, please update how this process and tell me the truth if gift card exists? Thank you

[lisahauyk]

May I know how many people here in this forum have the same issue like me? It is very frustrated. I keep asking and following up. Please give us a clear answer, and process right away. thank you

[Jakoma-BBY]

Hello, lisahauyk, 

Thank you for reaching back out on the Forums' Community. I know not having this matter resolved in a timely manner is upsetting. I did reach out to you privately on Jan 11 letting you know what updated information was found, with no response back. On Jan 15, I followed up again to see if you had a chance to verify the Information. Again, no response. Since you are a Canadian Customer, have you contacted our Canadian team regarding this matter?  If you still need me to follow up on this matter. Please send another private message with the following:

• Full Name
• Email Address
• Phone Number

Here to help, 

[lisahauyk]

I replied you by a private message....you did not receive them!? 

[lisahauyk]

I just sent another private message, do you receive it? tks

[lisahauyk]

I phoned your Canadian customer service, they keep telling me they will follow up and escalate the case...but you know, there is nothing at all, Therefore, I need your help. Thank you so much