Other Customer Service Support

[Chrissy1]

I returned my air fryer via UPS as instructed in April 2022. I have a registration number but was not instructed to record the UPS tracking number and because I don’t have the tracking number, they cannot locate my returned air fryer. Don’t they have it based on my registration and address where they sent the courier to pick it up?? I have called ++++ times and have been told my inquiry is being “escalated” but with no timeframe given. I think this recall process is such a mess. They now have my air fryer and will not process my credit. Best Buy please step up, reply and advise how you can assist.

[Andy-BBY Social Media Specialist]

Hey, Chrissy1,

Welcome to the Best Buy Forums.

Thanks for reaching out regarding the Air Fryer recall. We can understand wanting an update on your claim. We’d be happy to help however possible.

To do so, send a Private Message with your:

*Full name

*Phone number

*Email address

*Mailing address

Click the blue button next to my signature to send the Private Message so your information remains out of the public view. 

Best,