Other Customer Service Support

[susmand]

Returned my air fryer via UPS on 6/1 using provided box/label. Tracking shows it was received on 6/7/22.  I have received no update nor digital gift card for $50 to Best Buy.   I can imagine processing the 770,000+ items recalled was a tremendous task but it has now been eight weeks (original information indicated a 3-6 weeks turn around/wait time).  How can I get an update? 

[Kristy-BBY Social Media Specialist]

Welcome to the Community Forums susmand! We are happy to have you join us!

As someone who uses their air fryer on a regular basis, I understand the urgency of being able to purchase a replacement. You would be able to contact  Best Buy Recall Hotline at 1-800-566-7498, Option #1 to receive a status update. 

Please let me know if I can be of further assistance. Have a wonderful day! 

Regards,