Other Customer Service Support

[Nancy11214]

Hello,

I'm looking for a status on the recalled Insignia Air Fryer. I initiated the return on 4/30. I sent back the recalled air fryer;  customer service said it was "received" on 5/25 and "processed" on 6/14. I called 800-566-7498 on 8/2 and was told they are investigating. No updates yet. I've checked email inbox and junk/ spam daily. I have not received the gift card. Please provide update on when I can expect it.

Thanks.

[AlbynAnn-BBY Social Media Specialist]

Hello, Nancy11214, 

It is always nice to hear from one of our customers, so thank you for visiting our online community. On the rare occasions when products need to be recalled, it is important the proper process is followed. I’m glad to hear you did send the product back, although I understand you are still waiting for the gift card to arrive. I apologize this process is taking a bit longer than expected, and I thank you for your continued patience. 

While our team would not have an update on the status of the gift card, you are welcomed to send me a Private Message, so I can formally document your feedback. To send a Private Message, simply use the darker blue icon, which is located across from my signature. For further support with the gift card you are expecting, please call the Best Buy Recall Hotline at (800) 566-7498. 

Kind regards,