Other Customer Service Support

[Jessica39]

I'm going on over 4 weeks with no refund . My air fryer was sent back in April and was told

by may that's the 6 weeks . I'm over that 6 weeks by 4. I'm not going into week 11 no

refund and the 3rd party can't help they only

out in an escalation that does nothing !!!! I contacted bbb but that's going no where also . Was this a scam? Do we need to contact the news about this way to

many people didn't get the gift card as promised 

[Sarah-BBY Social Media Specialist]

Hello, Jessica39, 

It is always nice to hear from one of our customers, so thank you for visiting our online community. On the rare occasions when products need to be recalled, it is important the proper process is followed. I’m glad to hear you did send the product back, although I understand you are still waiting for the gift card to arrive. I apologize this process is taking a bit longer than expected, and I thank you for your continued patience. 

While our team would not have an update on the status of the gift card, you are welcomed to send me a Private Message, so I can formally document your feedback. To send a Private Message, simply use the darker blue icon, which is located across from my signature. For further support with the gift card you are expecting, please call the Best Buy Recall Hotline at (800) 566-7498. 

Kind regards,