10-28-2022 04:15 PM
Welcome to our forums! Having a refund delayed is never great, so I can understand your concern.
I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so. If you could use the blue “Private Message” button in my signature to send me:
This should be enough for me to begin my research, and hopefully get you the assistance you’re looking for.
10-29-2022 08:10 PM
10-31-2022 09:42 PM
Hello, I'm wondering what steps do I need to take to get the refund for this recall. I returned the recalled unit in May, 2022. I have a confirmation number.
11-03-2022 03:32 PM
11-04-2022 10:48 AM
I sent my Air Fryer back in June 2022 and have not received my refund. I have called the customer support line three times and nothing has been resolved. The first time in August, I was told my air fryer was returned, the gift card should be emailed soon. No gift card, so I called again a few weeks later and was told my air fryer was not returned but there was a problem with tracking numbers from Canada. I was told to give it a few weeks to sort itself out. I called again today and was told again my air fryer was not returned and the agent will escalate the situation but no time frame was given. Very frustrating! Future purchases at Best Buy are not looking good. Please help.
11-07-2022 11:57 AM
Hey there, Tnreece01!
Thank you so much for reaching out and joining us here on our community forum. Although, I do wish it were under better circumstances. Considering how often I use my air fryer, I can understand wanting this resolved as quickly as possible.
I would be more than happy to take a closer look and properly document this here at our Corporate Campus for further review. In order for me to do so, kindly private message me your full name, phone number, email address, order number, and shipping address.
11-11-2022 10:33 AM - edited 11-11-2022 12:55 PM
11-18-2022 03:03 PM
I have been waiting for my Insignia Air Fryer $50 refund for 6 months now. I have sent e-mails and called the 1-800-566-7498 (hung up on after 30 minutes) with no refund. I have made my last purchase at Best Buy as this was the worst recall I have ever seen. IT WAS A RIPOFF!
11-18-2022 06:13 PM
Welcome to our online community!
I can understand being concerned when you do not receive your gift card. I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so. Please use the blue “Private Message” button in my signature to send me your full name, email address, phone number, and tracking number if you have it. I will enter your information into our Air Fryer research database so that we can track your gift card.
I look forward to hearing from you.