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Posts: 2,333
Topics: 217
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Registered: ‎07-06-2009

Re: Insignia Air Fryer Recall - no refund yet

Hello, mimi59,

 

Thanks for reaching out. I can understand not receiving your gift card after this long, wouldn't be welcome. I'll be happy to look into this with you. 

 

I see that you've also sent a private message with your information, and I'll be reaching out there shortly to discuss this further with you. 

 

Sincerely,

 

Melissa|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 1,042
Topics: 57
Kudos: 135
Solutions: 60
Registered: ‎07-23-2018

Re: Insignia Air Fryer Recall - no refund yet

This topic has been moved to its own thread under the board Other Customer Service Support for further review.

Posts: 1,042
Topics: 57
Kudos: 135
Solutions: 60
Registered: ‎07-23-2018

Re: Insignia Air Fryer Recall - no refund yet

This topic has been moved to Customer Service under the board Other Customer Service Support for further review.

Posts: 1,042
Topics: 57
Kudos: 135
Solutions: 60
Registered: ‎07-23-2018

Re: Insignia Air Fryer Recall - no refund yet

This topic has been moved to its own thread under the board Other Customer Service Support for further review.

New Member
Posts: 1
Registered: ‎10-20-2022

Re: Insignia Air Fryer Recall - no refund yet

It's been six months since I returned the recalled Insignia air fryer, and I haven't received the refund. I called many times, and just ask to wait. I don't think they want to refund the money to me. So if there's anyone from Bestbuy reading this, could you please at least send back the recalled air fryer to me? 

Posts: 2,333
Topics: 217
Kudos: 150
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Registered: ‎07-06-2009

Re: Insignia Air Fryer Recall - no refund yet

Hello, Minsy,

 

Thank you for reaching out. I can understand waiting so long to receive the gift card for your recalled air fryer, isn't a welcome situation. I'd be happy to see how I can assist with this. 

 

These gift cards should have been sent within three to six weeks after the air fryer was returned to us and we've verified it as one of the recalled units. If it was a recalled one, we would not be able to return it due to safety reasons. The gift card would have been emailed from our corporategiftcards@giftcards.bestbuy.com email address with the subject line "Best Buy Insignia sent you a Best Buy® Gift Card". We are aware some email providers will misroute our emails to spam, junk, or promotional mail folders, so if you didn't find it in your inbox, it's possible that it was routed to one of those. 

 

If you do not have the gift card, I can look into what may have happened with this and how we can get a replacement issued. Feel free to send me a private message with your full name, phone number, email address, mailing address, and claim number, if you have it. To send the private message, you can use the link in my signature below. Please know I will be out of the office for a couple of days, so if you respond after I leave today, I'll reply when I return on Sunday. 

 

Sincerely,

Melissa|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Member
Posts: 24
Registered: ‎08-18-2022

Re: Insignia Air Fryer Recall - no refund yet

Happy to report that after an excruciating long time .. I got my gift card! It began in April .. hang in there folks!
Posts: 1,042
Topics: 57
Kudos: 135
Solutions: 60
Registered: ‎07-23-2018

Re: Insignia Air Fryer Recall - no refund yet

This topic has been moved to its own thread under the board Other Customer Service Support for further review.

Posts: 1,042
Topics: 57
Kudos: 135
Solutions: 60
Registered: ‎07-23-2018

Re: Insignia Air Fryer Recall - no refund yet

This topic has been moved to its own thread under the board Other Customer Service Support for further review.

New Member
Posts: 1
Registered: ‎10-28-2022

Re: Insignia Air Fryer Recall - no refund yet

I have also returned the insignia air fryer in several months ago but not received the refund gift card. Can you issue a refund ?