Other Customer Service Support

[AaronG-BBY Social Media Specialist]

Hello, bb_user,

Welcome to our forums! Having a refund delayed is never great, so I  can  understand your concern.

I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so.  If you could use the blue “Private Message” button in my signature to send me:

• Your first and last name
• Your phone number
• Your email address
• Your order number

This should be enough for me to begin my research, and hopefully get you the assistance you’re looking for.

Regards,

[heidimund]

I have a similar issue. It has been 5 months since we returned the air fryer and no response. Would you please provide your private message link so I can send you my information as well?

[zbelghali]

Hello, I'm wondering what steps do I need to take to get the refund for this recall. I returned the recalled unit in May, 2022. I have a confirmation number.

Thank you.

Zak

[Tnreece01]

It is now the 3 of November and still haven’t received anything this is more than frustrating. I keep caving and all thy tell me is it’s being escalated. I’m beyond upset

[Tnreece01]

I still don’t have mine either

[dkbl]

I sent my Air Fryer back in June 2022 and have not received my refund.  I have called the customer support line three times and nothing has been resolved.  The first time in August, I was told my air fryer was returned, the gift card should be emailed soon.  No gift card, so I called again a few weeks later and was told my air fryer was not returned but there was a problem with tracking numbers from Canada.  I was told to give it a few weeks to sort itself out.  I called again today and was told again my air fryer was not returned and the agent will escalate the situation but no time frame was given.  Very frustrating!  Future purchases at Best Buy are not looking good.  Please help.

[Kayden-BBY Social Media Specialist]

Hey there, Tnreece01!

Thank you so much for reaching out and joining us here on our community forum. Although, I do wish it were under better circumstances. Considering how often I use my air fryer, I can understand wanting this resolved as quickly as possible.

I would be more than happy to take a closer look and properly document this here at our Corporate Campus for further review. In order for me to do so, kindly private message me your full name, phone number, email address, order number, and shipping address.

Best,
 

[BEnlow]

I have been waiting for my Insignia Air Fryer $50 refund for 6 months now.  I have sent e-mails and called the 1-800-566-7498 (hung up on after 30 minutes) with no refund. I have made my last purchase at Best Buy as this was the worst recall I have ever seen. IT WAS A RIPOFF!

[LisaF-BBY Social Media Specialist]

Hello, mrbulli,

Welcome to our online community!

I can understand being concerned when you do not receive your gift card. I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so.  Please use the blue “Private Message” button in my signature to send me your full name, email address, phone number, and tracking number if you have it. I will enter your information into our Air Fryer research database so that we can track your gift card.  

I look forward to hearing from you.

Kindly,