Other Customer Service Support

[mike_az4]

After Christmas i can’t trade with family and friend, there’s always somebody that has a card they don’t like. I think you can also sell them at raise for cash. You won’t get the full value but you will get cash

[MarmyDee]

Gotcha. Thank you.

[MarmyDee]

They closed my BBB complaint because they sent me a message saying I would receive my gift card by today. I did not receive it and didn’t accept that response via BBB. BBB said they responded and that wa a enough to close it so they told me to open another complaint which I just did and I am on the phone with my attorney now. Best Buy should he change thrower name to Worst But!

[mrbulli]

I finally got my gift card after the 2nd complaint with the Better Business Bureau.  That seems to be the best way to resolve this.

[adamloats]

Can anyone help - I am so stuck.

I made the terrible mistake of number making note of the UPS tracking number when returning the airfryer in the box provided.

I returned the airfryer in 5th July and have heard nohting. I have rung the recal line about 10 times and every time I get a different story...they are now telling me to call UPS to get the tracking number but UPS cannot find it. The address of delivery the recall contact centre gave me isnt recognised by UPS so there is nothing they can do apparantly. I even went to the UPS where I dropped off the package and they dont keep records of tracking numbers.

I am completely lost. I dont know why this process is so hard and why the recall depot cannot track items as they come in. 

Simply dont know where to go from here...can any one give me some information?

[mimi59]

Refund for airfryer send back in may25 2022

[Melissa-BBY Senior Social Media Specialist]

Hello, mimi59,

Thanks for reaching out. I can understand not receiving your gift card after this long, wouldn't be welcome. I'll be happy to look into this with you. 

I see that you've also sent a private message with your information, and I'll be reaching out there shortly to discuss this further with you. 

Sincerely,

[Minsy]

It's been six months since I returned the recalled Insignia air fryer, and I haven't received the refund. I called many times, and just ask to wait. I don't think they want to refund the money to me. So if there's anyone from Bestbuy reading this, could you please at least send back the recalled air fryer to me? 

[Melissa-BBY Senior Social Media Specialist]

Hello, Minsy,

Thank you for reaching out. I can understand waiting so long to receive the gift card for your recalled air fryer, isn't a welcome situation. I'd be happy to see how I can assist with this. 

These gift cards should have been sent within three to six weeks after the air fryer was returned to us and we've verified it as one of the recalled units. If it was a recalled one, we would not be able to return it due to safety reasons. The gift card would have been emailed from our corporategiftcards@giftcards.bestbuy.com email address with the subject line "Best Buy Insignia sent you a Best Buy® Gift Card". We are aware some email providers will misroute our emails to spam, junk, or promotional mail folders, so if you didn't find it in your inbox, it's possible that it was routed to one of those. 

If you do not have the gift card, I can look into what may have happened with this and how we can get a replacement issued. Feel free to send me a private message with your full name, phone number, email address, mailing address, and claim number, if you have it. To send the private message, you can use the link in my signature below. Please know I will be out of the office for a couple of days, so if you respond after I leave today, I'll reply when I return on Sunday. 

Sincerely,

[MarmyDee]

Happy to report that after an excruciating long time .. I got my gift card! It began in April .. hang in there folks!