08-04-2022 08:48 AM
I'm going on over 4 weeks with no refund . My air fryer was sent back in April and was told
by may that's the 6 weeks . I'm over that 6 weeks by 4. I'm not going into week 11 no
refund and the 3rd party can't help they only
out in an escalation that does nothing !!!! I contacted bbb but that's going no where also . Was this a scam? Do we need to contact the news about this way to
many people didn't get the gift card as promised
08-04-2022 09:28 AM
It is always nice to hear from one of our customers, so thank you for visiting our online community. On the rare occasions when products need to be recalled, it is important the proper process is followed. I’m glad to hear you did send the product back, although I understand you are still waiting for the gift card to arrive. I apologize this process is taking a bit longer than expected, and I thank you for your continued patience.
While our team would not have an update on the status of the gift card, you are welcomed to send me a Private Message, so I can formally document your feedback. To send a Private Message, simply use the darker blue icon, which is located across from my signature. For further support with the gift card you are expecting, please call the Best Buy Recall Hotline at (800) 566-7498.
08-18-2022 11:12 AM
I thought the same thing but I just found an email buried in my mailbox with an e gift card. I searched my email with the words insignia. I had actually already deleted it but luckily hadn't cleared my trash yet.