Other Customer Service Support

[dpn1460]

While I applaud the recall initiative,  the time you are taking to handle the email gift card is deplorable customer service.  You received my air fryer on 6/09/2022.  A week ago, your representative escalated my info to your team for review.  There has been no response as of this writing.  Perhaps you can look into the matter and respond back in a timely fashion.

[Graham-BBY Social Media Specialist]

Hello and thanks for reaching out on our Community Forums, dpn1460!

We understand the frustration of awaiting for the gift card for the Insignia Air Fryer Recall. Typically for all inquiries regarding this, you need to reach out to the Best Buy Recall Hotline at (800)566-7498, selecting option number one.

If you could send me a private message with the following info, I may be able to offer some additional help. You can do this by clicking the "Private Message" button in my signature.

• Full Name
• Phone Number
• Email

I look forward to hearing from you.

Kindly,

[dpn1460]

Still waiting on the resolution on the incorrect gift card amount.

[Graham-BBY Social Media Specialist]

Hey, dpn1460!

I have sent you another follow up in the private message we have with you.

Kindly,