09-24-2020 07:33 PM
I have been a loyal Best Buy customer for several years. I cannot believe the lack of support and assistance I received when trying to resolve this matter. I was issued a Best Buy Digital Store Credit Number almost 1 month from today. When I attempted to use the digital store credit number, the card did not work. Over the course of 7 phone calls and 15 different associates, I've spent over 3 hours on the phone trying to resolve this matter. Not to mention the online chats which were useless. I was transferred all over the place multiple times, disconnected multiple times, transferred to Sephora in error and still no resolution. The gift card department says its, primary support and vice versa. No one knows who or how to do their job to resolve this issue and all I want is to be able to use my gift card to make a purchase. I asked to speak to supervisors and managers yet no one transfers you to a higher level associate. This is unacceptable. The level of frustration and aggravation i'm feeling cannot be explained. I need assistance with this matter ASAP.
09-26-2020 04:19 PM
Hi there, NadiaPeets,
Welcome to our Best Buy forum community! While I wish your reason for reaching out to us was a happier one, I'm glad you took the time to bring this to our attention. Receiving a gift card should be a time of excitement, so it hurts to hear that hasn't been the case for you. The situation you described is a far cry from the one we wanted for you; I'd love the chance to try and turn this around!
Our goal is to provide the best experience possible for our customers. We know an important part of that is to provide stress-free support. While I wish that had been your experience, we're grateful you shared this feedback with us so we can work to do better going forward. I know I'm not a fan of being on hold and explaining my situation over and over, so I can understand why you'd feel the same way.
Although I'm not a supervisor, my team does work at our Corporate Office and are more than capable of assisting with this concern. For us to review this further, can you use the "Private Message" option in my signature below to send over your full name, phone number, and email address?