09-30-2019 02:39 PM
I called my local store to see in I could reschedule my installation appointment to install a dash cam in my car.
The first time I called I was put on hold, then transferred and hung up on. The second time I called, after using the menu to specify Geek Squad and appointments, I was transferred to the Atlanta call center which has no info on and cannot make local Geek Squad appointments. The third time I called, after I specified 3 and 3 in the phone menu I was connected to the general phone line which was answered by a non Geek Squad employee.
Kudos to the store employee who answered. She actually got someone in Geek Squad on the line who answered my question.
I understand that when I call a store, the software that controls the menu and directs the call is corporate. That software needs significant imprevement.
10-02-2019 03:28 PM
Thank you for taking the time to join us here on the Best Buy Forums and for bringing this to our attention. We always aim to make contacting us as easy and convenient as possible, so this kind of feedback is very valuable.
While I am glad you were finally able to be connected with someone who was able to address your questions or concerns, I do apologize for the difficulties along the way.
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