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Posts: 1
Registered: ‎09-30-2019

In store phone system

I called my local store to see in I could reschedule my installation appointment to install a dash cam in my car.

 

The first time I called I was put on hold, then transferred and hung up on. The second time I called, after using the menu to specify Geek Squad and appointments, I was transferred to the Atlanta call center which has no info on and cannot make local Geek Squad appointments. The third time I called, after I specified 3 and 3 in the phone menu I was connected to the general phone line which was answered by a non Geek Squad employee.

Kudos to the store employee who answered. She actually got someone in Geek Squad on the line who answered my question.

I understand that when I call a store, the software that controls the menu and directs the call is corporate. That software needs significant imprevement.

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Posts: 133
Topics: 4
Kudos: 15
Solutions: 1
Registered: ‎12-04-2018

Re: In store phone system

Greetings, bowler49.

 

Thank you for taking the time to join us here on the Best Buy Forums and for bringing this to our attention. We always aim to make contacting us as easy and convenient as possible, so this kind of feedback is very valuable.

While I am glad you were finally able to be connected with someone who was able to address your questions or concerns, I do apologize for the difficulties along the way.

Please do not hesitate to reach out to us again should you ever run into any questions or need any support. We're always happy to help.

Lastly, please feel free to send me a Private Message should you have any additional details you wish to add or have any further questions that need answered.

To send me this message, please click the blue "Private Message" button located in my signature below.

Sincerely,

Michael|Social Media Specialist | Best Buy® Corporate
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