Other Customer Service Support

[DEBBI]

Returned my air fryer on 6/30/2022!  Still have not recevied my rebate.  Called the rebate department x5 (yes that's FIVE times) and each time was told that the issue would be escalated and I should receive the rebate in 3-6 weeks.  STILL NOTHING.  Email and phone number verified with rebate department.  I have been issued a service #.  Have checked spam, as I always do on a daily basis.   Next step is to notify Better Business Bureau as well as Consumer Protection Agency.

[KatieR-BBY Social Media Specialist · Accepted solution]

Hey, DEBBI,

Thank you for joining the Forums Community, and for connecting with us here!

I can understand your concern, as receiving this rebate should not take this long. I would be happy to investigate the delay, and see what we can do to resolve this. To better assist, please send me a private message with your recall claim number, as well as your full name, phone number, and email address. You can send me a private message by logging into the Forums and clicking the blue button across from my signature on this post.

Regards,

[DEBBI]

FINALLY RECEIVED MY REBATE AFTER ALMOST SEVEN MONTHS!!!!!
THANK YOU KATIE FOR EXPEDITING MY REQUEST.

I WILL BE RETURNING THE OTHER AIR FRYER IN THE NEXT FEW DAYS. HOPEFULLY THE ADDITIONAL REBATE PROCESS WITH GO SMOOTHLY.

[KatieR-BBY Social Media Specialist]

I was happy to help! If anything else comes up, please don't hesitate to reach out here.

Regards,