Other Customer Service Support

[KAYTIMES]

Tried to return to store in January 2022 as oven was a Xmas gift. Store refused return. Mailed oven back to Best Buy in April 2022. Called twice & finally got a $50 BB gift card. Oven cost $148.74!!!! Called back twice to get remainder owed, $98.64!!! Same old "song & dance"!!! Since Best Buy has refused to reimburse total paid to them, they will soon be hearing from the Massachusetts Attorney General's Office & Boston TV stations, as I plan to have this "Best Buy" scam ALL OVER TELEVISION!!!!!

[ThomasR-BBY]

Hello, Kaytimes,

Thank you for joining our Best Buy Forums. I can understand that having an item that may be recalled can be difficult. I would be glad to help as best we can today. Please note you can register online at Recall Webpage or call Best Buy at 1-800-566-7498 from 8 a.m. to 5 p.m. ET Monday through Friday. This process does allow you to be able to receive the portion paid for the Air Fryer with a copy of your receipt. Please let us know if you have any other questions or concerns that we can help you with in a Private Message with your full name, email and phone number with more details of your question or concern.

Sincerely,

[KAYTIMES]

I've talked to your 3rd party that's handling the recall refunds to "no avail"!!! The receipt was returned with the recalled product. They know exactly what was paid! Insignia is owned by BEST BUY, thus no returns at the store. Why do that, when BB thinks they can get away with only giving purchasers a $50, gift card vs the actual amount paid!! As they say, "the gig is up"!!!!!!

[ThomasR-BBY]

Hi, Kaytimes,

While I can understand that you have stated you sent the copy of the receipt. We can locate the receipt for purchases in the US if you could Private Message with your full name, email, address, confirmation number and phone number if you are looking for assistance so that we can look into this. Please review the information below that advises customers on the Recall Website provided above.

What if I don't have my receipt?

Consumers do not need a purchase receipt to receive a credit upon returning a recalled air fryer ($50 USD for units purchased in the US and $75 CAD for units purchased in Canada) using the pre-paid package provided by Best Buy. Best Buy stores will not provide credits or refunds for recalled air fryers or air fryer ovens returned to stores. Consumers who include a copy of the purchase receipt indicating they paid a higher amount in the package with the returned air fryer will receive a credit for the higher price paid. If you ordered online, you should search your email account for the order email and print the email as your purchase receipt and return it in the package with the product. If you no longer have a store receipt or order email, but you used a My BestBuy account when you purchased the product (either online or instore), you can log in to your account, search for the product, and find the price you paid. You should print that page and return it in the package with the product.
 

Sincerely,