Other Customer Service Support

[Adiln166]

I am from India and I saw an add online about an offer relating to one plus 5 and the person contacted me through email and later WhatsApp. He gave me copies of his id proof and certain documents proving me that he is an employee of bestbuy. Later i payed some amount to the bank account which he gave and he then gave me a courier companies link and tracking id. Later it was shown that the product is in hold with Pakistan customs as he accidentally shipped more products. And he gave me an invoice of bestbuy and asked me to pay the customs charge. Similarly i had to pay More money and i haven't received the product. If there is anything you can do please help me.
Thank you

[Elle-BBY Social Media Specialist]

Hello there, Adiln166,

Welcome to our Best Buy forum community! While I wish you had discovered our forum under happier circumstances, I'm glad you took the time to share your experience with us.

You can purchase Best Buy products at our stores, online at BestBuy.com, or by calling (888) BEST BUY or (888) 237-8289 to place an order with one of our sales reps. However, WhatsApp is not a platform where we will accept orders.

Since this purchase was not made through us, I highly recommend that you contact your bank about this charge, as well as your local authorities. They will be able to launch an investigation, and best assist with further steps.

Along with working with your bank and filing a police report, it would also be a good idea to report the user to WhatsApp so they cannot use their account going forward.

Best Wishes,