04-12-2021 08:38 PM
04-13-2021 10:35 AM
Thanks for reaching out, and welcome to the Best Buy Forums. I'm sorry to hear that your TV is not working as expected, I can certainly imagine the disappointment there.
As nckhammond mentioned, our Return & Exchange Promise for most customers for most purchases is 15 days, so it is not likely a return or exchange will be possible at this time. You may reach out to Sony directly to see if they are able to provide any updates or support with this model.