03-24-2022 01:50 AM
03-24-2022 08:13 AM
Thanks for reaching out to us on Best Buy Forums. I can certainly understand the feeling when you discover an item you purchased is defective. As long as you are within our Return & Exchange Promise, which you are able to view here, you would be able to return or exchange the item in-store. If you are past the return timeframe, you may need to work with the manufacturer of the product to see about replacing the item for one that works properly. Most of the products we sell do come with a limited one year manufacturer warranty.
|Phoenix|Social Media Specialist | Best Buy® Corporate|
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