09-03-2021 04:49 PM
Good afternoon, Jimmynycricket,
Welcome to our community forums and thank you for reaching out regarding your recent purchase. I know whenever I return something I hope to receive a refund as quickly as possible. I'm glad to hear that you were able to get in touch with one of our agents and would be happy to check on this case number for you.
I see that you sent me a private message with some additional details. I've sent you one in return. You can check your inbox by clicking the orange envelope in the top right corner of your screen after loggingto your forum account.
I look forward to further assisting you!