Other Customer Service Support

[twa556]

Let me start this by saying I’m trying to price match Best Buy.com directly and I have 45 days to do that. I’m aware some limits exists with other retailers on or around Black Friday but never on BestBuy directly. How is this allowed when I spend $3500+ to get this perk?

[hockeycanuckjc Community Veteran]

Have you made sure your price match conforms with the rules here: https://www.bestbuy.com/site/help-topics/best-buy-price-match-guarantee/pcmcat297300050000.c?id=pcmc...

If an item is labled as Black Friday pricing when you bought or, or some kind of limited sale that is not part of a regular BBY promo, then you can't get a price match

[Sarah-BBY Social Media Specialist]

Hello, twa556,

Thank you for joining our online community. It is always nice to hear from one of our loyal patrons, so I appreciate you taking the time to reach out. I love a great deal, which is why I’m happy Best Buy offers the Price Match Guarantee. I understand you had hoped to receive a price match on an item you recently purchased. If you feel this item meets the criteria hockeycanuckjc called out, I’d be happy to take the time to review this request.

You’re welcomed to send a Private Message with the product details. I’ll also need to complete the required verification process, so I’ll be permitted access to the transaction information. To send a Private Message, simply select the darker blue icon, which is located across from my signature.

Best,