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Posts: 1
Registered: ‎11-12-2021

I haven't received my refund check by mail.

I purchased a Ipad In October 10 and it was supposed to be delivered by Ontac. Item was never received I called best buy they told me to wait 24 hrs to process a claim. I called October 13 and spoke to Jose he said since I paid with cash the only way I can get a refund is by check he said check will be mailed within 15 days. I called Best Buy again to follow the process on the case and the worker said the case was not processed yet for my refund she said it will take another 15 days. I called today spoke to another worker he said the case was still not processed and it would go to management and it would take another 15 days. Every time I call Best Buy I get the runaround I just want my refund so I can re-purchase the iPad.

Posts: 2,582
Topics: 107
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Registered: ‎10-19-2017

Re: I haven't received my refund check by mail.

Hi, Mari27,


Thank you for joining the Best Buy Forum Community and sharing your recent experience. That's a long time to go without a refund, so I'm glad you reached out. I will gladly investigate this situation to see what may be possible to assist going forward. 


To get started, I will need a little more information from you. Please send a private message to me with your full name, phone number, email address, and original order number (if available). If you could also include confirmation of your correct mailing address, that would also be helpful. As you may already know, when logged into the forum from a PC, you should see a blue "Private Message" option next to my signature below this post. I hope to hear back from you soon!


Kind regards,

Kayla|Social Media Specialist | Best Buy® Corporate
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