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Posts: 2
Registered: ‎10-15-2018
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I had Best Buy send me another Office 365 Keycard - but didnt scratch off until today

[ Edited ]

I had the joy of talking to about 5-6 different people and so hard to hear them or when most don't speak english.  I had bought 2 Office 365 Home keycards and I probably bought about 200+ cards for resident users and I manage about 45 accounts.  I renew the licenses, and I had a problem with a key card.  I had talked with the customer support and they shipped a new keycard to me, I havent used it and was on my shelf.  I just am trying to get another replacement, I just scratched the code off today and I went to renew and it told me the card wasnt activated.

 

They dont have any record that Best Buy shipped this, but I have an email from them and also signed the UPS delivery as well on 7/7/18 and the card was shipped on 7/5/18.  I just wish I could get some answers to get another keycard.  I had that one time before and at least I got it in the store they forgot to activate and I swapped it out.  I even gave them the referance with the recpt and it shows on my end it was returned and they didnt even see it on their end when I logged into my account and in the orders.

 

Just wasted over an hour on hold, getting disconnected and transferred a bunch, just makes a person want to snap.  I hope I can get an answer on this.

 

Order {removed per forum guidelines} Best Buy Customer Care ({removed per forum guidelines})
 
 
 
 customercare@bestbuy.com customercare@bestbuy.com via bestbuy.onmicrosoft.com 
Sent on Thursday July 5, 2018 at 8:55PM
 
 
 
 
 
 
Hi Jonathan, 

Thank you for choosing Best Buy. 

Thank you for purchasing aOffice 365 Home 1year subscription 5 PCsMacs Product Key Card. The item is already in transit with UPS  tracking number, {removed per forum guidelines}. If you need assistance in activating the phone, kindly contact us at 1-888-237-8289 or respond to this e-mail and provide the item's serial number. 

We appreciate your loyalty as a My Best Buy member. For any other concern, you may visit our Help Center at www.bestbuy.com. 

Sincerely, 

Lyn 
Best Buy Customer Care 
Reference ID: {removed per forum guidelines}
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Registered: ‎01-03-2013

Re: I had Best Buy send me another Office 365 Keycard - but didnt scratch off until today

Hi there Jonathan, 

Welcome to the forum and thank you for reaching out to us! It sounds like you buy quite a few Microsoft Office 365 Home subscriptions from us. With managing so many accounts, I'm glad you seem to have reached out immediately in July upon finding an issue with one of the cards, and were able to receive a pretty quick resolution. 

With that said, it sounds like you may have run into the same issue with the second card as you did with the first. Reaching back out for further assistance certainly shouldn't have been as much of a hassle as it sounds like it was, I'm sure adding to your frustration with this situation. 

I would be happy to take a closer look at this, so I am sending you a private message. Please keep an eye on your inbox via the envelope icon in the top right corner for my message. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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Posts: 2
Registered: ‎10-15-2018

Re: I had Best Buy send me another Office 365 Keycard - but didnt scratch off until today

Yup A+ and awesome service in email and support and corrected the problem!  Finally someone on here vs talking to 4 people who I couldnt understand and makes it work out and thanks again!!!!

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Posts: 12,350
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Registered: ‎01-03-2013

Re: I had Best Buy send me another Office 365 Keycard - but didnt scratch off until today

Hi there again pcitback, 

You're welcome! I'm glad I was able to ensure this was taken care of for you. 

Cheers!

Tasha|Social Media Specialist | Best Buy® Corporate
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