09-24-2020 03:35 AM
09-24-2020 05:53 AM
Just to make sure.
Did you ensure airplane mode is turned off?
Did you ensure wi-fi is turned on?
09-25-2020 05:55 PM
Good afternoon, marianaduran,
Welcome to our community forums. I know I would certainly want to make sure the Wi-Fi on my phone was working if I were in your shoes. I'd be happy to give you some details about our Return & Exchange Promise.
We offer a 14-day return or exchange period for cell phones and devices that can be activated. You should be able to visit your local Best Buy for help processing this.
Many of the products we sell offer a one-year manufacturers warranty. I would recommend contacting Apple Support for information on how to get this process started. They may also be able to help you troubleshoot this.
Please let me know if you have more questions I can help with!