10-12-2019 01:06 PM
So in late August, I bought the Hyperx Cloud II Pro for $100 and so far, i've regretted it. I tried every solution I could find that didn't require installing a 3rd party software (nobody should have to do that) and none of them have worked. I'm thinking of returning it but I don't know if returns are accepted after a month and a half. I've barely used it and its in mint condition. Would I still be able to return it or at least trade it in?
10-13-2019 11:49 AM
Hey there, FrozenInk.
I hope you’ve had a nice weekend so far. We appreciate you thinking of Best Buy for the recent purchase of the Hperx Cloud II Pro. It appears that headset has plenty of great reviews, so I am sorry it is not working out for you. We are always happy to work within the Terms of our Return & Exchange Promise, which is normally 15-days for devices like this. It it would be helpful, we can certainly review the purchase history with you.
Your full name, email address, and telephone number, will permit our team access to the information on this purchase, and we can determine what your return period would be. That model is covered by a limited warranty from the manufacturer, and we can also see if you purchased Geek Squad Protection (GSP) during the original transaction. Please send the required information via private message, so it remains secure while working together online. You can get started by selecting the darker blue box next to my name below.
We look forward to hearing from you!