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Posts: 1
Registered: ‎09-29-2020

Hung up on - By Chat Room Customer Service - WOW

[ Edited ]

I am amazed right now.  I was in a chat with a customer service person and she/he hung up on me.  Didn't even know that existed with customer service by chat, but I guess it does.  Then I get this:


Thank you for connecting with Geek Squad 24/7 online support. The session was closed before we could confirm your issue was resolved. Please see below for a remote session recap from your Agent.

If this issue was not resolved to your satisfaction, please return to to connect with an Agent and receive additional support.

Your session details:
Session ID: {removed per forum guidelines}
Date: /Date(1601411393000)/

Thank you.




Then if you go back to chat you have to start all over.  You know what, I don't want this type of service.  Customer Service can make a company good or bad.  I am sure you know the outcome of that is with me.


Best Regards,


Posts: 1,020
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Registered: ‎10-19-2017

Re: Hung up on - By Chat Room Customer Service - WOW

Hello there, MichaelBourg,


Welcome to our Best Buy forum community! While I wish your reason for discovering our forum was a happier one, I'm glad you took the time to share this feedback with us. 


I know I'm not a fan of getting disconnected and having to start over on explaining what's going on, so I can understand why that rubbed you the wrong way. I can't speak as to why the chat session suddenly disconnected, but that is a far cry from the level of service we meant to provide. 


Our goal is to provide every customer with the best shopping experience possible. We know an important part of that is to provide stress-free support; it hurts me to learn that we dropped the ball there during your chat interaction. 


I'd like to document your experience at our Corporate Office for further review, as that is not a position we want anyone else to be in. For me to do that, can you use the "Private Message" option below to send over your full name, phone number, and email address? Also, if you could elaborate on your original reason for reaching out, I'd be happy to step in and try to help you with that as well!



Elle|Social Media Specialist | Best Buy® Corporate
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