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New Member
Posts: 2
Registered: ‎07-07-2021
Accepted Solution

Hung up on 5 times in a row.

Hello. I cannot get ahold of a customer service representative. They either act like they can’t hear me or hang up in the middle of the call. I’ve been trying for 3 hours. This is INSANE. I’m going to be charged $150 over a promotional balance because of Best Buy’s mistake but I can’t get ahold of anyone to correct if.
Posts: 9,924
Topics: 1,442
Kudos: 702
Blog Posts: 0
Solutions: 316
Registered: ‎11-10-2008

Re: Hung up on 5 times in a row.

It is not intentional that you are hung up on. Many families continue to stay home despite many states fully opening up. And shop online. So their phone lines may be jammed. You can always try the chat function and see if you can get someone to help. While these forums are here to help it is not immediate help.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
New Member
Posts: 2
Registered: ‎07-07-2021

Re: Hung up on 5 times in a row.

Nah. that’s not coincidence. I’ve never had this problem with any other company. There is no cash function. Only a “bot” that answers basic FAQ questions. I have no way to get ahold of anyone.
Best Buy Employee
Posts: 2,403
Registered: ‎01-09-2015

Re: Hung up on 5 times in a row.

Cash function? Not sure what’s going on, but if you’re trying to pay a Best Buy Credit Card you would need to either pay online or call Citibank at 1-888-574-1301. Like most retailers, our cards are issued by a bank which in this case is Citibank. While we offer the option to pay cash or check in our stores, this is the only means we have of taking the payment on behalf of Citibank. Online and phone payment support is fully handled by them otherwise.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***