02-18-2019 07:20 PM
What else are you suppose to do when even Best Buy Corporate leaves you at a dead end. Because of Best Buy and the lies they tell us about the rewards of being a Elite Plus Member is false. Don't waste your money with people who don't like their jobs and will disrespect you in front of other customers and embarrass you in front of your own father telling you to get out of the store. The experience I went through today at Store #0598 has really set me back to think how a place of business would really treat there customer in way like this. Don't think calling Corporate will make a difference for you as they as well left me at a dead and 2 hours of my time wasted thinking they will help me. Its a shame that people get treated with disrespect from supervisor and they get away with it. Best Buy I really hope you guys fix this matter as NATE Best Buy Supervisor Store #0598 is the whole reason why I had to sign up and post a message about the situation I have encounter today.
02-19-2019 04:34 PM
Welcome to the Best Buy forums, Mina123vx4,
Although I wish we could have met under better circumstances, I do appreciate all the time you've spent sharing your feedback about a recent visit.
With apologies, our Return and Exchange Promise for the damaged TV was outside of all return periods. We would be unable to assist you with your TV now that this time has passed. Knowing I'd be unable to release any internal actions that may or may not take place, I would like to thank you for reaching out to us at the Corporate Headquarters, and I truly apologize for any customer service that fell short of the expert service we strive for.
Knowing I'm unable to erase the past, I'm looking forward to seeing if I can still help out! Our Geek Squad would be more than willing to discuss any options that involve a repair. Call an Agent today who is standing by ready to help at (800) 433-5778. I'm sorry I do not have the reply you were hoping for.