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Posts: 1
Registered: ‎12-26-2020

How to register a complaint NOT by phone?

I’d prefer an email that will be read. We have had a number of days trying to fix an issue through less than helpful customer service. It is a detailed complaint, that goes so far as pursuing a minor with financial collection threats for mistakes made by Best Buy and PayPal.
Posts: 1,289
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Registered: ‎11-23-2018

Re: How to register a complaint NOT by phone?

Hey, Agordon65, and welcome to our online community!


Thank you for posting on our forum, although I hate to hear you've had difficulty getting support with an issue you're facing. While we do not have an email address that is customer facing, we here on the social media team are based out of our corporate headquarters and able to formally document feedback in our system and assist as necessary.

That said, please feel free to send me a private message including any details you'd like to share about your situation. You can find the blue option to message me to the right of my name below.


Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
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