Other Customer Service Support

[rjruby]

If you have an account with both a Regular Purchase Balance and a No Interest for 12 Months Promotion Balance, how do I payoff the No Interest for 12 Months Promotion Balance.

Does any amount of the payment above the Minimum Payment Due get applied to the No Interest for 12 Months Promotion Balance?

Thanks.

[Phoenix-BBY Social Media Specialist · Accepted solution]

Hello, rjruby, 

Thanks for reaching out to us on Best Buy Forums. As a cardholders myself, I can understand wanting to ensure you know how your payments are processed. Payments above your minimum payment amount must (as required by law) be applied to the balances with the highest Annual Percentage Rate (APR) first. If you have balances on your account besides the promotional financing, your payment will be applied to the regular balance with the higher APR first. During the last 2–3 billing cycles of a promotion, payments above your minimum payment are applied to the expiring promotional balance. For further questions regarding paying off your promotional balance, you can contact Citibank directly at (888) 574-1301.

Regards,

[nckhammond]

The shorter version is that if you call Citibank directly to make you payments to can request that the payment be applied to the no interest promotion